Become a Sky Guide
Sky Guide - Kerfoot Canopy Tour
The job of Sky Guide is responsible for ensuring the safety of the guest as well as providing exceptional guest services through a sincere and caring first name basis. Additionally, this position should do everything possible to make the guest feel important and cared for, finding creative solutions with a can-do attitude.
Duties and Responsibilities
- Daily opening and closing procedures of the zip-line course.
- Conduct inspections of all course components and gear.
- Fit harnesses, helmets, gloves and brake pads correctly and supervise the use of all safety equipment.
- Conduct pre-tour safety orientation for each group.
- Demonstrate proper riding position.
- Perform course retrievals and rescues.
- Assure the safety and wellbeing of each guest throughout the tour.
- Engage each and every guest to ensure a memorable experience.
- Identify and assist with course maintenance efforts.
- Attend scheduled meetings and in-services.
Skills and Specifications
- Must successfully complete and pass KCT zip-line training course by Challenge Design Innovation.
- Guest Service driven.
- Good communication skills and professional presentation.
- Must be able to handle stressful situations calmly and effectively.
- Must have great attention to detail to ensure guest safety and overall enjoyable experience.
- Honest, respectful and trustworthy.
- Works well in a fast paced environment.
Age and/or Experience
Must be 18 years of age or older and prior experience with outdoor recreation, athletics, educational roles and zip lining a plus.
All Sky Guides are expected to work in a fast paced, physical, social, professional and team oriented work environment. The work environment is primarily outdoors in climates from 0 degrees Fahrenheit to 100 degrees Fahrenheit.
The Sky Guide position is seasonal year round, part-time position with peak hours (25-35/week) during the summer/fall months. Interested parties should submit their resume to email@example.com or firstname.lastname@example.org
Sky Guide - Brainerd Zip Line Tour
The main responsibility of the Zip Line Guide is to host small groups of 2 to 10 people throughout our 2.5-hour zip line experience. Guides are responsible for managing the risks involved in the tour which include but aren’t limited to the physical risks and the emotional risks. Physical risks are mitigated by ensuring that safety equipment is inspected and used according to operating standards and that the guests are following all safety procedures. Emotional risks are mitigated by effectively connecting with guests and creating a welcoming and safe experience as they traverse our course. Other minor responsibilities such as driving, cleaning, organizing, and inspecting the course and equipment might be included.
Day shifts can be between 8AM and 8PM, though most often are between 9AM to 5:30PM. 6 and 9 hour shifts available. Expect work on weekends and around major holidays. Seasonal Part Time with Full Time options available. Must be available during core summer times (8 weeks in July and August). Very flexible scheduling available.
As an outdoor job, guides are expected to work outside in all safe weather conditions May through October. The job requires standing for a long period of time, traversing our course multiple times a day, a brief period of hiking through trails, and being able to pull someone in if they come up short on a zip line. The job can be physically demanding at times.
Main responsibilities include
- Coaching guests in zip line procedures
- Fitting safety gear to guests and handling safety equipment
- Teaching about operational safety
- Making decisions regarding unsafe situations
- Performing Emergency lower off procedures if necessary
- Inspecting course and equipment
- Taking photographs of the guests on tour and their experience
- Driving, cleaning, and other duties involved in the support of the operation.
Skills involved include
- Teaching and Coaching
- Hosting a group and being a good conversationalist
- Decision making and Leadership
- Being attentive to detail
- Employment is contingent upon passing a multi-day Zip Line Guide training course.
- 1 year of experience in a customer service environment.
Our Ideal candidates
People who are passionate about the outdoors, are easy going and love to get to know people of many different backgrounds and love the challenge that comes with being responsible for the care and safety of other people.